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Terms & Conditions / Privacy Policy

Welcome to Inclusive Essentials. These Terms and Conditions (the “Terms”) govern your access to and use of the website, inclusiveessentials.co.uk & inclusiveessesntials.com (the “Site”), as well as any services or products purchased or obtained through the Site (the “Services”).

By accessing the Site, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Site or the Services.

We reserve the right to change these Terms from time to time without notice to you, so please check back periodically for updates. Your continued use of the Site and the Services following any changes to these Terms constitutes your acceptance of the new Terms. If you do not agree to any of the new Terms, you must immediately cease using the Site and the Services.

Section 1: Orders and Contract

Your order for goods is accepted and a contract is formed between Inclusive Essentials and you when we dispatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Inclusive Essentials, nor at the point in time that you receive an email from Inclusive Essentials acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by Inclusive Essentials, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, Inclusive Essentials or sales partners shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you. 

Section 2: Cancelling Your Order

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order, (such as personalised goods), audio or DVD recordings, computer software and games, toiletries and cosmetics where the seal has been broken, or pierced jewellery items. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.

We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. For full details of how to return goods can be found in the RETURNS section.

Section 3: Privacy Policy

Our privacy policy explains how we collect, use, and protect your personal information. By visiting our website or using our services, you agree to the terms of this policy.

3.1. What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

3.2 How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

3.3 Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.

3.4 How do we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

3.5 How do we communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

3.6 How do we use cookies and other tracking tools?
Our site is hosted by wix.com - please see https://support.wix.com/en/article/cookies-and-your-wix-site which outlines the type of cookies that may be collected.

3.7 How can Inclusive Essentials site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us info@inclusiveessentials.com

3.8 Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Section 4: Returns Policy

We understand that sometimes you may need to return a product you have purchased from us. To assist you, we have set out below our Returns Policy. If you have received a damaged or faulty product, please contact us immediately to arrange a return or exchange. We will cover the cost of return shipping for damaged or faulty products. If you have changed your mind about your purchase, we will accept returns within 14 days of the date of purchase. You will be responsible for the cost of return shipping for change-of-mind returns. The product must be in its original packaging and unused in order to be eligible for return. Once we receive the product and confirm that it meets our returns criteria, we will process a refund for the cost of the product (excluding shipping). Please note that we are unable to accept returns for products that have been used or are not in their original packaging, unless they are faulty or damaged. For further info please refer to section 1 and section 2 in the Terms and conditions.

Business Name: Inclusive Essentials
Email: info
@inclusiveessentials.com
Country: United Kingdom

Please click below for our contact us page if you have any concerns or questions regarding this policy and how it may affect you. 

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